Customer Success Manager

Written By Eitan ElkinDecember 23, 20212 minutes

We are looking for a Customer Success Manager (CSM) to effectively manage customer engagements and lead PoC’s and pilots with prospects. This includes technical onboarding, ongoing operations, scoping new opportunities, and leading them until fruition. The CSM would be part of the Technology Integration group and will be directly involved in features development from the design to integration.

The CSM is a leading member of the customer-facing team, and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

What will you do:

  • Become the customer advocate in Prisma Photonics, collaborating with our Product, Development, Marketing, and Sales teams
  • Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
  • Plan and lead PoCs and pilot activities with global customers.
  • Work closely with FAEs in the execution of those activities.
  • Participating in the project life cycle, including definition, hardware design, time to market, validation, technical support, and product training.
  • Master the product features and specifications, thorough understanding of customers’ requirements and target solutions, and prepare technical responses to RFIs and RFPs
  • Demonstrate the product as a technical expert in customer meetings, international trade shows, and industry events (e.g., the audience of C-Level and technical experts)
  • Strong collaboration with R&D groups, both dealing with HW and SW.
  • Be the customer’s technical channel to enable R&D to fix customer issues and improve product quality.
  • Write products documentation, e.g., Application Notes, Evaluation Plan Proposals, activity reports, etc.

Role requirements:

  • Sc. in Electrical Engineering/ Computer Science or higher degree from an accredited university or college
  • At least 3 years of account management or CSM experience
  • Experience in project management
  • Experience in multidisciplinary systems engineering
  • Experience with data analysis programs and programming platforms
  • Broad understanding of laser technology, communication systems, network management
  • Self-motivated with analytical skills and problem-solving orientation
  • Excellent communication skills (verbal and written) in English and Hebrew
  • Independent, Self-motivated, Dedicated
  • Willingness and ability to travel globally and extensively (50%+)
  • Willingness to work in multiple time-zones – supporting customers abroad