Prisma-Photonics is a rapidly growing startup company, developing the next-generation smart-infrastructure solution based on novel fiber-sensing technology (smart roads, smart cities, perimeters, and grid monitoring, etc.). The company offers an award-winning disruptive solution; a “sensor free” approach to smart infrastructure. The company is VC backed and in the revenues stage.
Combining pioneering technology in optical fiber sensing with state-of-the-art machine learning, we help prevent environmental disasters, protect human lives, and keep critical energy and transportation backbones running smoothly.
We are seeking a motivated and service-oriented IT Help Desk professional to join our team on a temporary 4-month contract. The successful candidate will provide day-to-day IT support to employees, ensure the smooth operation of end-user systems, and contribute to maintaining a productive and efficient work environment.
This role offers an excellent opportunity to gain hands-on experience in a dynamic, fast-paced startup environment while supporting a global workforce.
- Provide first-line technical support to company employees.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Install, configure, and maintain laptops, desktops and peripherals
- Manage user accounts, permissions, and access rights across organizational systems.
- Support and administer Microsoft 365, Google Workspace and Active Directory
- Maintain and track IT equipment inventory and asset records.
- Escalate complex issues when required and follow through to resolution.
- Assist with onboarding and offboarding processes from an IT perspective.
- Relevant education such as IT certification, technical diploma, or equivalent training.
- Previous experience in IT-related roles – an advantage.
- Hands-on experience supporting Windows, macOS, and Linux environments.
- Familiarity with Microsoft 365, Google Workspace, Active Directory, and Azure AD.
- Strong communication and customer service skills.
- Ability to learn new technologies quickly and adapt to changing priorities.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and take ownership of tasks.
- High level of organization and attention to detail.
- Availability to provide emergency support outside standard working hours when necessary.
- Ability to support global users across different time zones.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) – an advantage.