CSM

Tel Aviv - Israel
Description:

What will you do…

●       Become the customer advocate in Prisma Photonics, collaborating with our Product, R&D, Marketing and Sales teams.

●       Plan and lead PoCs and pilot activities with global customers.

●       Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. 

●       Master the product features and specifications, thorough understanding of customers’ requirements and target solutions and prepare technical responses to RFIs and RFPs.

●       Demonstrate the product as a technical expert in customer meetings, international trade shows and industry events (e.g. audience of C-Level and technical experts) 

●       Strong collaboration with R&D groups, both dealing with HW and SW.

●       Be the customer’s technical channel to enable R&D to fix customer issues and improve product quality.

●       Write product documentation e.g. Application Notes, Evaluation Plan Proposals, activity report etc.

 

Requirements:

You’ll be great for this role if you have…

●       B.Sc. in Electrical Engineering/ Computer Science or higher degree from an accredited university

●       At least 8 years of account management or CSM experience

●       Experience in project management

●       Experience in multidisciplinary systems engineering

●       People management skills and experience- a must!.

●       Experience with data analysis programs and programming platforms

●       Experience with Salesforce.

●       Broad understanding of laser technology, communication systems, network management

●       Self-motivated with analytical skills and problem-solving orientation

●       Excellent communication skills (verbal and written) in English and Hebrew

●       Independent, Self-motivated, Dedicated

●       A team player with excellent communication skills – in writing and verbal

●       Willingness and ability to travel globally and extensively (50%+)

●       Willingness to work with multiple time zones while supporting customers abroad 

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